Welcome to Kovo's Privacy Policy. We appreciate your trust in us and are committed to being transparent about how we handle your information. This policy explains what data we collect, why we collect it, how we use and share it, and your rights regarding your data. We strive to use simple language and minimize legal jargon to ensure clarity.

Where This Privacy Policy Applies

This Policy applies to all websites, apps, events, and services operated under the Kovo brand (collectively, our “Services”). We link to this Policy on all applicable Services. If a specific Service has its own privacy policy, that policy will govern instead of this one.

Information We Collect

To help you build meaningful connections, we collect information about you, your use of our Services, and data from third parties. Below is a detailed breakdown:

Information You Provide to Us

You voluntarily share information with us when using Kovo:

- Account Creation: At minimum, we collect your phone number, email address, gender, date of birth, and preferences for who you’d like to connect with.

- Profile Completion: You may choose to share details like sexual orientation, bio, interests, photos, and videos. To upload media, you may grant us access to your camera or photo album.

- Purchases: When subscribing to paid services or making direct purchases (not through third-party platforms like iOS or Android), we collect payment information (e.g., debit/credit card details) via our payment processors.

- Surveys/Events: Information provided in surveys, focus groups, contests, or promotions.

- Customer Support: Data shared during interactions with our support team.

- Third-Party Information: If you share contact details of others (e.g., for a feature), we process this on your behalf. We also process your chats and published content to operate and secure the Services.

Information Received from Others

- Members: Data shared by other users, such as reports involving you.

- Social Media: Information accessed when you log in via social media accounts (e.g., Facebook, Google) or upload content from platforms like Instagram.

- Affiliates: As part of the Match Group family, we may receive information about banned users from other Match Group services to ensure safety.

- Partners: Data from partners where our ads are displayed, or from third parties about suspected bad actors (where legally allowed).

Automatically Collected Information

- Usage Data: Activity logs, such as login times, features used, interactions with members, and ad engagement.

- Device Data: Hardware/software details (IP address, device ID, app settings, advertising IDs, cookie identifiers).

- Cookies and Similar Technologies: We use these to recognize devices, though we do not currently respond to “Do Not Track” signals due to lack of industry uniformity.

Information Collected with Consent

- Precise Geolocation: Collected if you grant permission, even in the background (if permitted). Declining may limit location-dependent features.

- Photo Verification: Face geometry data (biometric in some jurisdictions) for identity verification.

- Other Media: Photos/videos uploaded for profile content or streaming features.

How We Use Information

We use your data to deliver, improve, and secure our Services, and to provide relevant advertising. Here’s a detailed breakdown:

A. Account Management and Service Delivery

- Create and manage your account.

- Provide customer support and respond to requests.

- Communicate about Services, personalize pricing, and process transactions.

B. Facilitating Connections

- Recommend members to you and vice versa.

- Enable search and connection features.

C. New Services

- Register and display your profile on new Kovo features/apps.

- Manage your account on these new offerings.

D. Advertising and Marketing

- Measure ad campaign effectiveness and promote Services.

- Send communications about products/services we believe may interest you.

E. Service Improvement

- Conduct surveys, analyze user behavior, and develop new features.

- Review support interactions to enhance service quality.

F. Security and Compliance

- Detect fraud, enforce Terms of Use, and assist law enforcement.

- Retain data related to violations to prevent recurrences.

Legal Bases for Processing

- Contract Performance: For account management and service delivery (purposes A-C).

- Legitimate Interests: For advertising, service improvement, and security (purposes D-F).

- Legal Compliance: To meet legal obligations (purpose G).

- Consent: For sensitive data (e.g., sexual orientation) or specific uses (e.g., geolocation). You may withdraw consent via settings or by contacting us.

How We Share Information

With Other Members

- Your public profile and voluntarily shared content are visible to other users, subject to your privacy settings.

- Reports involving you may be shared with the reporter regarding actions taken.

With Service Providers and Partners

- Vendors assist with operations (e.g., data hosting, payment processing, marketing). We share hashed, non-human-readable data with advertising partners.

- Vendors must adhere to strict confidentiality agreements.

With Affiliates (Match Group Companies)

- To enhance safety across platforms (e.g., banning bad actors).

- For technical support, analytics, and legal compliance.

Sharing Functionality

- You may share profiles outside Kovo using built-in features.

Legal and Corporate Transactions

- We may disclose data in legal processes, mergers, acquisitions, or bankruptcy proceedings.

With Consent

- We will seek your explicit consent before sharing data with third parties for non-essential purposes.

Non-Personal Information

- Anonymized or hashed data (e.g., device info, general demographics) may be shared for advertising and analytics.

Cross-Border Data Transfers

Data may be transferred to the U.S. and other jurisdictions with different data laws. When transferring personal data from the EEA, UK, or Switzerland, we use standard contractual clauses or other approved mechanisms to protect your data.

Your Rights and Choices

Account Tools

- Access/Update: Edit your profile or use account settings to modify data.

- Device Permissions: Control access to contacts, location, etc., via your device settings (may affect functionality).

- Uninstall: Remove the app, but note this does not close your account.

- Account Closure: Close your account via the Service. Your profile will no longer be visible, but we retain data per our retention policy.

Legal Rights

Depending on your jurisdiction, you may have rights to:

- Access/Know: Request a copy of your data, including in portable format.

- Delete: Ask us to delete your data (subject to exceptions).

- Correct: Edit inaccurate information in your profile.

- Object/Restrict: Challenge or limit certain processing activities.

We may require identity verification for requests and may reject unlawful or impractical requests. For Virginia residents, you may appeal denied requests. In the EEA/UK, you may file a complaint with a data protection authority.

How Long We Retain Your Information

We retain data only as long as necessary for business purposes or legal compliance:

1. Safety Retention Window: 3 months after account closure or 1 year after a ban, to investigate potential harm.

2. Post-Retention:

- Legal Compliance: Transaction data (10 years), credit card info (until dispute period ends), logs (1 year), consent records (5 years).

- Legitimate Interests: Customer care records (5 years), account existence data (3 years post-closure), profile data (1 year for potential litigation), and banned user data (indefinitely for safety).

- Ongoing Disputes: Data retained for legal claims or regulatory requests.

Children’s Privacy

Kovo Services are for users aged 18 and older. We do not knowingly collect data from minors. Report suspected underage users via our in-app reporting tool.

Job Candidates, Contractors, and Vendor Representatives

We process personal information related to recruitment, talent management, and service provider relationships. This includes application data, professional qualifications, and work-related details. Data is used to support hiring, manage agreements, and comply with legal obligations, and may be shared with affiliates or service providers.

We may update this Policy over time. Material changes will be announced before they take effect, giving you time to review.

How to Contact Us

For questions about this Policy, contact us at:

Email: kovoservice@outlook.com

How to Delete Your Account

To delete your account:

1. Go to App Settings > Account Settings and select Delete Account.

2. Follow on-screen instructions to initiate deletion.

3. Your account will be deactivated, and we will retain data for 7 days to allow account recovery. Log in within 7 days to restore your account; after that, data is permanently erased and unrecoverable.

4. If the app is uninstalled, submit a deletion request [here](link-to-form) with your account details.

Thank you for using Kovo. We are committed to protecting your privacy and ensuring a safe, transparent experience.